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Cancellation and Refund Policy

SHIPPING & RETURNS

 

Please note that orders may take up to 14 days for preparation, excluding shipping times, as we want to ensure the availability and quality of your products. Due to COVID health and safety, we do not do any returns.

  • We would like you to be 100% satisfied with your purchase. If for any reason, you are not satisfied, let us know. We’ll do our best to make it right for you. We do not accept the return of products because a customer doesn’t care for the scent of the product they ordered
  • Order once placed can be cancelled within 2 hours of placement of orders by doing cancellation mail to contact@mtoto.in .if order dispatched order cannot be cancelled
  • Return of empty containers will not be considered for a refund for any reason.
  • Customer’s shipping costs cannot be refunded unless there was an error on our end.
  • Exchanges will be ground shipped to you free of charge.
  • Upon the arrival of the product at B.K Dada &sons address.  All returned items will go through our inspection process.
  • If you received the wrong item or an item that is defective, we will reimburse you for the cost of shipping the item back to us.
  • If the return is not a result of our error and your item is returned within 14 days of delivery, we will refund the full cost of the unused product minus the original shipping charge and actual return shipping fees.
  • Expect to receive the refund within four weeks from shipping your return to B.K Dada & sons. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company.
  • You will receive your refund via the form of payment that you used.
  • If your item was damaged during transportation, customers must notify B.K Dada & sons within 3 days from the date of receipt. Please take pictures of the damage to support your claim.  It is the customer’s  responsibility to return the unused damaged item to our facility for verification of damage claim.  Upon our receipt of the damaged product, we will replace it at our expense.  B.K Dada & sons will also reimburse the customer for the return shipping of such item after a damage claim is verified. Please note, that any reports of damage after 3 days of delivery receipt will not be eligible for damage consideration.

 

 

RETURN INSTRUCTIONS:

If you wish to return merchandise, please or email before shipping any products back to us.  Notifying us ahead allows us to evaluate the order and gives us time to properly handle your return, and provide you with the best possible customer service.  Ship the package via traceable postage carrier to the following address:

B.K Dada & Sons

Subhash Marg, Bhramar kutir, Shujalpur Mandi, Dist. shajapur Pin 465333 Madhya Pradesh phone 8839902898 

Please include with the return, your name, address, phone number, email address, and reason for your return.

 

 

SHIPPING POLICY:

  • All in-stock items generally will ship via surface courier services on Priority within 48 hours on regular business days.
  • Within the India., B.K Dada & sons guarantee delivery of all in-stock items within 12-18 business days.
  • Shipments of more than 1000km addresses villages, Rural areas take additional time.
  • A tracking number will be sent with a receipt via email.

Note:-

B.K Dada & sons have all the rights to change the policy at any time without any prior notice

Any dispute subjected to Shujalpur Jurisdiction only.

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